7-Day
Return Policy
Genuine Claims
Verified
Fast Refund
(4 Working Days)
Secure Refund
Methods
Customer
Support
7-Day Return Policy
At MyTrustBasket we want every customer to shop with complete confidence. That's why we offer a 7-day return policy on eligible orders. If you receive a product that is damaged, defective, incorrect, or does not meet the quality standards described on our website, you can request a return within seven days of receiving your order.
To help us process your request quickly please contact our customer support team within the 7-day period and provide your order number along with clear photos or videos of the product.
Once your claim has been verified we will guide you through the return process and depending on the situation offer a replacement or a refund in accordance with our Returns, Refunds & Exchange Policy. Our goal is to make online shopping for premium dry fruits and pure honey in Pakistan as safe and reliable as possible.
Our goal is to make online shopping safe, reliable, and hassle-free while ensuring every genuine concern is handled fairly and professionally.
Eligible Return Conditions
To ensure a smooth and fair return process every request must meet our return eligibility requirements.
Return request submitted within 7 days.
Product matches the original order details.
Photos or videos clearly show the issue.
Claim is verified by our support team.
Product is returned in its original condition whenever possible.
Return request complies with our policy guidelines.
Meeting these conditions helps us review your request faster and provide a fair resolution.
Who Can Request a Return?
If your order has a genuine issue you can request a return within seven days of delivery.
Wrong product received.
Item arrived damaged.
Verified quality concerns.
Product differs from its description.
Claim supported with photos or videos.
Request submitted within 7 days.
Once approved our team will guide you through the refund or exchange process.
Dry Fruits & Honey Return Policy
At MyTrustBasket we take great care in sourcing, packing, and delivering premium dry fruits and pure honey across Pakistan. As these are food products, each return request is handled with extra care.
If you receive a damaged product, the wrong item, or experience a genuine quality issue, you may request a return within our 7-day return period. Once your request is verified, we will offer a suitable solution.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong item, please contact our support team within 7 days.
Report the issue within 7 days.
Share your order number.
Upload clear photos or videos.
Keep the original packaging if possible.
Claims are reviewed before approval.
Courier damage follows shipping policy.
Once verified, we will guide you through the refund or exchange process.
Cash on Delivery (COD) Returns
We accept return requests for both Cash on Delivery (COD) and online payment orders.
COD orders are eligible for returns.
Online payment orders are also covered.
Claims must be submitted within 7 days.
Verification is required before approval.
Refund or exchange depends on the verified claim.
Our support team will assist throughout the process.
Our goal is to provide every customer with a fair, transparent, and hassle-free return experience.
Refund Policy
Once your return request has been reviewed and approved, we will begin processing your refund as quickly as possible.
Approved refunds are typically processed within 4 working days.
Refunds can be transferred via Easypaisa, JazzCash, or Bank Transfer.
Our customer support team will keep you informed throughout the refund process.
You will receive confirmation once your refund has been successfully completed.
We are committed to ensuring every eligible customer receives a fast, secure and transparent refund experience.
Refund Methods
Once your refund request has been approved, we offer secure and convenient payment options.
EasyPaisa
Fast mobile wallet refund.
JazzCash
Secure digital payment refund.
Bank Transfer
Direct transfer to your bank account.
Store Credit
Available when requested by the customer.
How to Request a Return
Returning a product with MyTrustBasket is quick and hassle-free. Follow the steps below and our support team will guide you through the process.
Contact Support
Contact our customer support team within 7 days of receiving your order.
Share Order Details
Provide your order number along with a brief explanation of the issue.
Upload Photos
Send clear photos or videos of the product and packaging.
Claim Verification
Our support team reviews the submitted information and confirms your request.
Refund or Exchange
Once approved, we'll process your refund or replacement within 4 working days.
Need Help?
If you have any questions, our customer support team is always ready to assist you.
Situations That May Not Qualify for Returns
Not every return request can be approved. Requests that do not meet our policy requirements may not be eligible for a refund or replacement.
Return request submitted after the 7-day return period.
The claim cannot be verified with sufficient evidence.
The product has been damaged due to improper handling or misuse.
False, incomplete, or misleading information has been provided.
The product condition does not meet our return requirements.
The request falls outside the terms of our return policy.
Important Notice
Every return request is reviewed individually. If your request contains a genuine concern, our support team will carefully assess the situation.
Our Commitment to Quality
Every order at MyTrustBasket is carefully packed to preserve freshness, purity, and premium quality.
If something doesn't go as expected, our customer support team is always ready to listen and provide the most suitable solution.
Why Customers Trust Us
Premium quality dry fruits and pure honey.
Carefully packed to maintain freshness.
Transparent returns and refund policy.
Friendly and responsive customer support.
Committed to customer satisfaction.
Need Help? We're Here for You
Have questions about your return, refund, or exchange request? Our customer support team is always happy to assist you.
Customer Support
0312-0917935
0343-1045690
mytrustbasket@gmail.com
Support Hours
Monday – Saturday
9:00 AM – 6:00 PM (PKT)
We aim to respond to all customer inquiries as quickly as possible and provide a fair, transparent, and reliable solution for every genuine concern.
Shop With Complete Confidence
At MyTrustBasket, we believe trust is built through quality, honesty and exceptional customer service. Every order is packed with care and backed by our transparent Returns, Refunds & Exchange Policy.
.svg)